FAQ
General Questions
What sizes are available for the invitations?
The size dimensions for our products vary, and you can find specific information regarding the size of each item in the product description.
Is there a limit to how many times I can use the template?
You can access the product link as many times as needed! However, sharing that access link with others is strictly prohibited and will result in access removal.
How can I find out about upcoming promotions?
If you want to stay updated on our upcoming promotions, make sure to sign up for our email newsletter! It's the best way to get all the latest news and special offers straight to your inbox!
Orders
Can I change or cancel my order?
Due to the nature of digital products, buyers can't update or cancel their orders once they're placed, but if you have a problem with your physical order, please visit our Contact Page.
What software do I need to edit the template?
The software needed to edit the template is Canva. All you need is a free Canva account to get started!
I have placed an order and didn't receive confirmation email?
If you order an item but don't receive a confirmation email to access your product, please contact our customer service. They'll help you sort it out and make sure you get the help you need.
Returns
Can I get a refund on sale items?
We offer refunds on sale items, if you meet the specific requirements, please visit our refund and return policy for more information.
Can I return an item?
We do not offer returns, but we do offer refunds if you meet the specific requirements, please visit our refund and return policy for more information.
Do you accept refunds?
We offer refunds, if you meet the specific requirements, please visit our refund and return policy for more information.
Shipping
Can I track my parcel online?
Yes, you can! Once your printed invitations have been shipped, you will receive a confirmation email that includes a tracking number and a link to track our parcel online. Simply click on the link or visit the couriers website and enter your tracking number to see the latest updates on your orders status.
How long does delivery take?
Production Time: 2-7 business days
Shipping Time: Domestic (U.S.): 2-8 business days. International: 10-30 business days.
Expedited shipping options may be available for faster delivery.